Privacy Policy
Last updated: 10 August 2026
COZY HEAT OÜ respects the privacy of its website visitors and processes personal data in accordance with the European Union General Data Protection Regulation (GDPR) and other applicable data protection laws.
This Privacy Policy explains what personal data we collect when you use cozyheat.ee, how we use it, and what rights you have regarding your personal data.
1. Data Controller
The data controller responsible for processing your personal data is:
COZY HEAT OÜ
Harku tee 7
76901 Tabasalu, Harku vald
Estonia
E-mail: fred@cozyheat.ee
If you have any questions regarding the processing of your personal data, please contact us by e-mail.
2. What Data Do We Collect?
Depending on how you use our website, we may process the following data:
name;
e-mail address;
phone number;
messages and other information voluntarily submitted through a contact form or chat;
IP address;
technical information about your device, browser and operating system;
website usage data, such as pages visited, time spent on the website and actions taken;
data collected through cookies and similar technologies.
We do not intentionally collect more personal data than is necessary for operating the website, responding to enquiries, analysing website usage and measuring marketing performance.
3. Contact Forms
If you send us an enquiry through a contact form on the website, we use the information provided to respond to your enquiry and, where necessary, for further communication.
Information submitted through the contact form is not stored in WordPress or in the website’s backend database. The form sends the information by e-mail to COZY HEAT OÜ.
The submitted information may therefore be stored in our e-mail system for as long as necessary to handle the enquiry and related communication.
As a general rule, we retain such correspondence for up to two years after the last meaningful communication, unless longer retention is necessary due to a contractual relationship, legal obligation or potential legal claim.
Depending on the nature of the enquiry, the legal basis for processing is either taking steps at your request before entering into a contract or COZY HEAT OÜ’s legitimate interest in communicating with customers and potential customers.
4. Website Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics may help us understand, for example:
how many people visit the website;
which pages are visited;
how visitors arrive at the website;
which devices and browsers are used;
how visitors navigate through the website.
Google Analytics uses cookies and similar technologies to measure website usage.
Google Analytics and its analytical cookies are activated only if you have given your consent.
Google Analytics is provided by Google Ireland Limited. Depending on Google’s processing arrangements, personal data may also be processed outside the European Economic Area. Where required, appropriate safeguards provided by applicable data protection laws are used for such transfers.
Google Analytics may use cookies such as _ga to distinguish website visitors.
5. Leadoo Lite
We use Leadoo Lite on our website to improve the user experience, understand website usage and make it easier for visitors to contact us.
Depending on the configuration of Leadoo, the service may process information such as:
website usage data;
technical information about the visitor’s device and browser;
IP address;
actions taken on the website;
contact information and messages voluntarily submitted through Leadoo.
Leadoo may use cookies, browser storage or other similar technologies.
Any non-essential tracking technologies used by Leadoo are activated only after the visitor has given the appropriate consent.
Depending on the specific service and processing activity, Leadoo may act as a processor on behalf of COZY HEAT OÜ or as an independent data controller.
6. Meta Pixel
We may use Meta Pixel, provided by Meta Platforms Ireland Limited.
Meta Pixel helps us measure the effectiveness of our advertising and understand which actions visitors take on our website after viewing or interacting with advertisements on Facebook or Instagram.
Meta Pixel may process information such as:
pages visited;
actions taken on the website;
IP address;
device and browser information;
cookie identifiers and other similar identifiers.
Meta Pixel and related marketing technologies are only used if you have consented to marketing cookies.
Meta may process personal data outside the European Economic Area. Where applicable, appropriate safeguards required under data protection legislation are used for international data transfers.
7. Cookies
A cookie is a small file or piece of information stored on your device when you visit a website.
In addition to cookies, some services may use similar technologies such as browser local storage or other identifiers.
We use the following categories of cookies.
Essential Cookies
Essential cookies are required for the basic functionality and security of the website and for remembering your cookie preferences.
These cookies may be used without separate consent because the website may not function properly without them.
Analytics Cookies
Analytics cookies help us understand how visitors use our website.
This category may include technologies used by Google Analytics and Leadoo analytics.
Analytics cookies are used only after you have given your consent.
Marketing Cookies
Marketing cookies are used to measure the effectiveness of advertising and, where applicable, to personalise or target advertising.
This category may include Meta Pixel.
Marketing cookies are used only after you have given your consent.
8. Managing Your Cookie Preferences
When you first visit the website, you can choose which optional cookies you allow.
You must be able to:
accept all optional cookies;
reject optional cookies;
choose separately whether to allow analytics and marketing cookies.
You can change your cookie preferences later through the cookie settings available on the website.
Withdrawing your consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
9. Who May Receive Your Data?
We may use trusted service providers to operate the website and our business, including:
website hosting providers;
e-mail service providers;
website maintenance and technical service providers;
Google Analytics / Google Ireland Limited;
Leadoo;
Meta Platforms Ireland Limited, if Meta Pixel is enabled.
Personal data is shared with service providers only to the extent necessary for providing the relevant service.
We do not sell your personal data.
10. How Long Do We Keep Personal Data?
We retain personal data only for as long as necessary for the purpose for which it was collected or for as long as required by applicable law.
Contact enquiries and related correspondence are generally retained for up to two years after the last meaningful communication.
The retention period for analytics and marketing data depends on the service used and its configuration.
The exact duration of individual cookies may vary and can be viewed through the website’s cookie settings where applicable.
11. Your Rights
Depending on the circumstances, you have the right to:
request information about the personal data we process about you;
obtain a copy of your personal data;
request correction of inaccurate personal data;
request deletion of your personal data;
request restriction of processing;
object to processing based on legitimate interests;
withdraw your consent at any time;
request data portability where applicable.
To exercise your rights, contact us at fred@cozyheat.ee.
We will respond to your request within the period required by applicable law.
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the relevant data protection authority.
In Estonia, the supervisory authority is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).
12. Data Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
Access to personal data is limited to persons and service providers who need access in order to perform their duties or provide the relevant service.
13. Changes to This Privacy Policy
We may update this Privacy Policy if our data processing practices, services or applicable legal requirements change.
The current version of the Privacy Policy will always be available on cozyheat.ee.